If any item is not fresh on delivery, we replace it in your next order — free, no questions asked.
Wallet credits are applied instantly. Card refunds process in 3–5 business days.
Report any issue within 24 hours of delivery. We respond within 2 hours during business days.
Sealed non-perishable items can be returned within 14 days in original packaging.
Every BioHarvest delivery is covered by our unconditional freshness guarantee. If any item in your order arrives damaged, wilted, or below our quality standards, we will replace it in your next delivery at no charge, or issue a full refund — your choice.
Our cold-chain logistics are designed to maintain 2–4°C from harvest to delivery. However, in the rare event something does not meet your expectations, we take full responsibility.
You do not need to provide photos, evidence, or reasons. Simply contact us within 24 hours of delivery and we will take care of the rest.
WhatsApp, email, or phone — within 24h of delivery.
We reply within 2 hours and confirm your return or refund.
Replacement in next delivery, or refund to your original payment method.
Please report fresh produce issues within 24 hours of delivery. After this window, we may not be able to verify the condition at time of delivery.
Refunds are issued to the original payment method used at checkout. Processing times are as follows:
You will receive a confirmation email or SMS when your refund has been processed.
The following situations are handled on a case-by-case basis. Please contact our support team directly:
For subscription box orders, the same freshness guarantee applies. You may also pause or cancel your subscription at any time with at least 48 hours notice before your next scheduled delivery.
To report an issue or request a return, reach our support team through any of the channels below:
Our team is here to help. Reach us instantly via WhatsApp or email.